Everything you need to know about Viva AI Chat
Viva is an AI chat widget that lives on your website, answering customer questions 24/7, capturing leads, and helping visitors find what they need—so you never miss an opportunity.
Unlike basic chatbots or contact forms, Viva:
When a customer visits your website:
The conversation happens instantly, giving customers the answers they need while you focus on your work.
5 minutes or less.
Here's the simple process:
No training required, no complicated setup, no IT team needed. Viva learns about your business from the info you provide during signup.
$19/month for the Starter plan, which includes:
Free 14-day trial with no credit card required. Try it risk-free and see the difference it makes for your business.
That's less than the cost of one cup of coffee per week. One new customer pays for years of service.
Viva handles the most common customer questions:
For complex questions or when someone needs human help, Viva captures their info and notifies you to follow up.
Viva works great for any local business with a website:
If you're a solopreneur or small team that wants to serve customers better, Viva is built for you.
Viva is nothing like those old chatbots. It uses advanced AI (Claude) that truly understands questions and provides helpful, natural responses.
You train it with your specific business information, so it gives accurate answers about YOUR services, hours, and pricing—not generic responses.
Customers appreciate getting immediate, helpful answers instead of waiting for a callback or searching through your website.
It's incredibly simple—just copy one line of code and paste it into your website:
No coding skills required. If you can copy and paste, you can add Viva. And if you need help, our support team is here for you.
Chambers using Chambermaster or GrowthZone can easily add Viva's AI Ask Bar and Chat Widget to their website. Here's how:
The Ask Bar lets visitors search and ask questions about your member businesses. Add this code to your site:
<!-- Viva Ask Bar -->
<iframe
src="https://ask.goviva.ai/YOUR-CHAMBER-SLUG"
style="width: 100%; height: 60px; border: none;"
title="Ask about local businesses"
></iframe>Replace YOUR-CHAMBER-SLUG with your chamber's Viva URL slug (e.g., siliconvalley-chamber).
The Chat Widget appears as a floating button in the corner of your site. Add this code before the closing </body> tag:
<!-- Viva Chat Widget -->
<script src="https://goviva.ai/widget-v2/loader.js" async></script>
<script>
window.viva = window.viva || function() {
(window.viva.q = window.viva.q || []).push(arguments)
};
viva('init', { businessId: YOUR_BUSINESS_ID });
</script>Replace YOUR_BUSINESS_ID with your chamber's Viva business ID (found in Settings > Widget Code).
</body> and your business ID is correctheight value in the iframe style (default: 60px)Viva partners with Chambers of Commerce to bring AI technology to local businesses at no cost to the chamber.
For Chambers:
For Members:
Yes, security is our priority.
For healthcare and other regulated industries, we can discuss specific compliance requirements.
We're here to help you succeed:
For enterprise customers, we offer dedicated account management and priority support.
It's easy:
The whole process takes about 5 minutes. Try it for 14 days free and see how AI chat can help your business.
You can use your own domain (like chat.yourbusiness.com) instead of the default Viva URL. Here's how to set up a CNAME record with common DNS providers:
Important: The proxy must be disabled (DNS only) for SSL to work correctly.
Note: DNS changes may take up to 48 hours to propagate. If you need help, check your DNS provider's documentation or contact their support.
Once you've added the CNAME record, go to Settings > Offsite Chat > Custom URL in your Viva dashboard and submit your custom domain request. We'll verify it and activate it for you.
Viva is a Progressive Web App (PWA), which means you can install it on your phone and use it like a native app—no app store required. Here's how to add Viva to your home screen:
Tip: If you don't see "Add to Home screen," try scrolling down in the menu—it may also appear as "Install Viva".
Important: On iOS, you must use Safari. The "Add to Home Screen" option is not available in Chrome or other browsers on iPhone/iPad.
Start your free 14-day trial today. No credit card required.
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